FAQs

  1. Are your products Australian made?

Yes and no. As a cleaning and packaging supplier founded and fully owned by an Australian family and to continue supporting Australian community and economy, for products with same quality, we manufacture and purchase in Australia. At the same time, to ensure all our customers be able to take advantage of the globalization to lower their purchasing costs, some of our cleaning and packaging supplies are manufactured overseas and imported to Australia, to maintain same quality but much cheaper prices.

2. What is your Free Pickup policy?

Free pick up from Ezypak Melbourne Warehouse at Unit 45, 3 Matisi St Thornbury Vic 3071. It is highly recommended to place your order 24 hours in advance for in-time processing to avoid any unnecessary delay. Please ensure the invoice or online order being paid in full on pickup.

3. Do you provide delivery and Free Shipping?

Yes. Delivery can be requested for Melbourne Metro areas and you can also qualify for Free Shipping based on spend. Please contact info@ezypak.com.au for delivery option if buy in bulk.

4. How much is freight to my location?

For online orders, shipping quote will be calculated automatically and directly from courier service providers on the checkout page. Buyers are welcome to arrange their own shipping couriers if needed.

5. Do you supply resellers?

Yes. A further discount can be applied to give you opportunity to resell or save more on your cost. To receive the discount, order must be place in pallet quantities. Feel free to send you inquiry to info@ezypak.com.au

6. Do you supply retailers or small-volume purchasers?

Yes. We are working our best to keep prices for all our products as low as possible and passing profits onto our clients. Retailers or small-volume purchasers are welcome to place orders online or via info@ezypak.com.au and pick up from Ezypak Melbourne Warehouse, or select shipping option with rates directly sourced from couriers on the checkout page.

7. Are your Jumbo Toilet Roll 1PLY and 2PLY fitted into your Jumbo Toilet Roll Dispenser Plastic and Stainless Steel ones?

Yes. The diameters are 24cm and 23cm for Jumbo Toilet Roll 1PLY and 2PLY respectively, and the diameter is 26cm for both Plastic and Stainless Steel Jumbo Toilet Rll Dispensers. So they are properly fitted. EZYPAK’s Jumbo Toilet Rolls are suitable to use most Jumbo Toilet Roll Dispensers.

8. Is your Multifold Interleaved Hand Towel fitted into your Multifold Hand Towel Dispenser?

Yes. A single pack of Multifold Interleaved Hand Towel (200 sheets) can be properly fitted into our Multifold Hand Towel Dispenser.

9. Are your Jumbo Toilet Rolls water soluble?

Yes. All jumbo toilet rolls supplied by EZYPAK are water soluble. A water soluble test video can be found on EZYPAK Home Page, Jumbo Toilet Roll 1PLY page https://ezypak.com.au/products/jumbo-toilet-roll-1ply and Jumbo Toilet Roll 2PLY page https://ezypak.com.au/products/jumbo-toilet-roll-2ply Say goodbye to clogged toilet.